Head of Operations

Purpose of the position:

The position is expected to lead plant operations, maintain good financial health, develop and maintain progressive people practices and ensure appropriate corporate governance, internal controls and risk management strategies in order to execute the unit and group strategy to the fullest and achive goals within organizational guidelines and statutory requirements under the guidance of a Director, or MD who is present on site.

Missions :

Strategy, planning and budgeting

  • Lead business planning and budgeting for all departments in line with the group strategy
  • Present budget, growth plan and anticipated challenges to MD/ Director and seek feedback
  • Finalize business wise growth plan and budget based on discussion
  • Cascade finalised plans to individual department heads and review the goals, objectives and budget for each department
  • Partner with department heads to create roadmap to achieve business goals
  • Review / Develop objectives for team in line with the organizational goals
  • Periodically review team’s progress and share an update with management

Business review

  • Lead management review meetings with heads of department
  • Discuss performance, improvements, challenges and escalations
  • Guide to resolve issues
  • Conduct periodic reviews to monitor performance of different business functions
  • Take corrective measures in case of deviations
  • Review process change requirements
  • Direct team to outline roadmap for change management and implementation

Sales and Supply chain (Procurement, Logistics and production) management

  • Conduct periodic review with function heads on sales pipeline and forecast as well SCM heads on production plan adherence
  • Support in case of escalations in planning, production and delivery
  • Oversee adherence to manufacturing, planning and procurement plans as per requirements


  • Support teams to identify priority planning of production in case of critical situations
  • Meet key prospects and clients with sales team to establish relationship and service needs better
  • Lead strategy setting and ensure adherence to best practices in supply chain in the industry
  • Conceptualize and guide special projects within technical operations to attain operational excellence

People and Finance management

  • Oversee the deployment of the people philosophy, People Strategy and plans, in alignment with overall organizational strategy
  • Provide inputs or resolution incase of deviations
  • Closely monitor business performance through effective forecasting and budgetary control to achieve the long-term and short-term business objectives of the company
  • Review the operations of the finance function
  • Drive any commercial negotiations to optimize costs

Organization development and process improvement

  • Jointly with MDs / CEOs / Director analyze existing and anticipated gaps in business / functional processes
  • Devise strategic interventions for improving organizational process efficiencies, HSE standards and enhancing overall productivity, profitability and cost competitiveness – Formulate cross-functional teams for driving implementation and institutionalization of such initiatives

Compliance and regulations

  • Oversee implementation of business controls and checks for adherence to statutory and regulatory compliance requirements
  • Liaise with government authorities, inspection teams and auditors in case of incidents of non-compliances or legal escalations
  • Jointly with senior management outline action plan to tackle issues of non-compliances

People management

  • Track team performance at an overall and individual level and provide support/ guidance required to ensure achievement of yearly plans
  • Manage effective resource allocation across different teams, enhance the capability quotient of team members and drive higher team engagement through appropriate People and Culture interventions.


Education & Experience

  • Masters in Business Administration (preferred)
  • Overall experience of 12+ years

Business Understanding

  • Understanding of steel manufacturing process and operations
  • Understanding of macro and micro economy of Africa including existing and emerging markets for MMD Steel


  • Understanding of trends in the manufacturing sector (steel and others), latest improvements and standards

Knowledge and skills

  • Understanding of processes and operations across the value chain of steel manufacturing including Finance
  • People and Culture (HR), Sales, etc.
  • Understanding of financial management principles
  • Understanding of drivers of the business

Behavioural competencies

  • Strategic business orientation
  • Leadership through innovation and sustainability
  • Customer focus – Result orientation with execution excellence

People management

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